Honest answers to the questions every founder asks before they buy.
How long does it actually take?
Most founders complete the full process in 10 to 15 minutes. The Kit is generated and previewable in seconds; you pay once you're happy, then the ZIP is delivered instantly.
What format does the Kit come in?
A single ZIP with every asset ready to use. SVG layout files for designers and engineers. Transparent PNGs for everyday use. A brand-book PDF. Web font links. Color values in every color space. A one-page summary for handoff to anyone helping you.
Do I really own the assets?
Yes. Full commercial license, royalty-free, perpetual. The SVG layout files (wordmark, lockups, social templates) open in any vector tool (Figma, Illustrator, Affinity Designer, Inkscape), and the marks come as 1024px transparent PNG masters. No licensing fees, no usage limits, no ongoing payments. The Kit is yours the moment you download it.
What is Vellem Pro and is it required?
Pro is an optional $19/month add-on that adds unlimited kit regeneration, asset history, presentation and social card templates, and an email signature builder. The first month is free. You can toggle Pro on at checkout, add it later, or skip it entirely. The Kit is complete and standalone without Pro.
What if I want to update my brand later?
Without Pro, the Kit you receive is the version you keep. With Pro, you can regenerate the Kit unlimited times with new inputs and download every version. You can add Pro to your account at any time after purchase.
Can I cancel Pro anytime?
Yes. Pro is month-to-month. Cancel from your account dashboard any time. If you cancel during the first free month, you keep your Kit and pay nothing for Pro. We email you 3 days before any Pro charge so there are no surprises.
What if my delivered kit doesn't match the preview?
We fix it or refund it. Email
[email protected] with your order email and what doesn't match, and we'll resolve it within one business day. Because you preview the full kit before paying, this almost never happens, which is exactly the point.